Bringing Timeless Elegance to Your Doorstep
Our Commitment to You
At Eterna Beauty Shop, we understand that true beauty deserves to be experienced without delay. Our delivery services are designed with the same sophistication and attention to detail that defines our premium beauty collections. Whether you’re across town or across the world, we ensure your carefully curated products reach you with the elegance and care they deserve.
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. All orders are processed from our headquarters in Raleigh, North Carolina.
Shipping Options
Choose the delivery method that best suits your needs:
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95
Ideal for those who prefer reliable, trackable delivery with premium carriers. Perfect for when you need your beauty essentials in a timely manner.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: FREE for orders over $50
Perfect for the patient beauty enthusiast looking to maximize value. Enjoy complimentary shipping while anticipating the arrival of your elegant beauty selections.
Order Processing & Timeline
We take great care in preparing your order to ensure every product arrives in perfect condition:
- Order Processing: 1-2 business days
- Dispatch Notification: You’ll receive tracking information once your order ships
- Delivery: Begins from the date of dispatch according to your chosen shipping method
Each product is meticulously checked and elegantly packaged, reflecting the timeless quality that defines the Eterna Beauty experience.
International Delivery
As a global beauty destination, we’re committed to bringing our heritage-inspired products to beauty enthusiasts worldwide. Our international shipping maintains the same standards of quality and care, ensuring your luxury beauty products arrive ready to transform your daily routine into moments of elegance.
Customs & Import Duties: Please note that additional customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total.
Our Satisfaction Promise
While we take every precaution to ensure your order arrives perfectly, we understand that sometimes returns are necessary. We offer a generous 15-day return policy from the date of receipt, allowing you to shop with confidence and peace of mind.
Need Assistance?
Our dedicated customer care team is here to help with any delivery inquiries. Contact us at [email protected] for personalized assistance with:
- Order tracking updates
- Shipping method changes
- Delivery concerns
- International shipping questions