FAQ

We offer a carefully curated selection of premium beauty products across multiple categories including:

• Skincare: Ampoules, Eye Care, Creams & Emulsions, Face Masks, Facial Cleansing, Exfoliators
• Makeup: Eyes, Face, Lips, Nails
• Fragrance
• Body Care
• Men’s Care
• Gift Sets

Our collections are designed to bring timeless elegance to your beauty routine.

Many of our products are formulated to be gentle while delivering effective results. We recommend checking individual product descriptions for specific ingredient information and skin type recommendations. For personalized advice, please contact our customer care team.

Yes, we offer elegant gift cards perfect for the beauty enthusiast in your life. They’re available in our “Geschenkkarten” (Gift Cards) section and make wonderful presents for any occasion.

You can create an account during the checkout process or by visiting our registration page. Having an account allows you to track orders, save your preferences, and enjoy a more personalized shopping experience.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

We proudly offer global delivery service to most countries worldwide. Please note that we currently cannot ship to some Asian countries and remote locations. All orders are processed and dispatched from our headquarters in Raleigh, North Carolina.

We offer two elegant shipping solutions:

We take great care in preparing your order to ensure every product arrives in perfect condition. Order processing typically takes 1-2 business days. You’ll receive tracking information once your order ships, and delivery begins from the date of dispatch according to your chosen shipping method.

For international orders, please note that additional customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total.

Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package’s journey to your doorstep. If you have any tracking concerns, our customer care team is happy to assist.

We offer a generous 15-day return policy from the date of receipt, allowing you to shop with confidence and peace of mind. We want you to be completely satisfied with your Eterna Beauty experience.

To initiate a return, please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and ensure your return is handled with the same elegance that defines our brand.

To be eligible for return, items must be in their original condition, unused, and in their original packaging. For health and safety reasons, we cannot accept returns on certain opened personal care products.

Our dedicated customer care team is here to provide personalized assistance with any inquiries you may have. We’re passionate about ensuring your Eterna Beauty experience is nothing short of exceptional.

Eterna Beauty Shop
2672 Patton Lane, Raleigh, NC 27609, US
Where Timeless Elegance Meets Modern Beauty