Term and Conditions

Welcome to Eterna Beauty. These Terms and Conditions govern your use of our website cosmeticsofficial.com and your purchase of our premium beauty products. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Usage and Access

1.1 Eligibility

By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases. Our services are available to customers worldwide, excluding certain Asian regions and remote areas as specified in our shipping policy.

1.2 User Responsibilities

You agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms

2. Products and Services

2.1 Product Description

Eterna Beauty offers premium skincare and beauty products including but not limited to:

• Skincare: Ampullen, Augenpflege, Cremes & Emulsionen, Gesichtsmasken, Gesichtsreinigung, Peelings
• Makeup: EYES, FACE, LIPS, NAILS, Make-up
• Fragrance & Gifts: FRAGRANCE, Geschenkkarten, GIFT SETS
• Special Categories: Men Care, Körperpflege, Pflegekategorien

2.2 Product Quality and Safety

All our products are meticulously crafted with care and precision. We maintain the highest standards of quality control. However, we recommend:

• Performing a patch test before using new skincare products
• Consulting with a dermatologist if you have specific skin concerns
• Following product usage instructions carefully
• Storing products as directed to maintain efficacy

3. Orders and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• You receive shipping confirmation with tracking information upon dispatch
• All orders are subject to availability and verification

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels. We do not store your complete payment information on our servers.

3.3 Pricing and Taxes

All prices are displayed in USD. Additional customs duties, taxes, or fees may apply depending on your location and are the responsibility of the customer.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Responsibilities

Once your package is shipped:

• You are responsible for providing accurate shipping information
• We are not liable for delays caused by customs, weather, or carrier issues
• You assume responsibility for the package once delivered to the provided address
• Please inspect packages upon delivery and report damages immediately

5. Returns and Exchanges

5.1 Return Eligibility

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Items must be in original, unopened condition with seals intact
• Original packaging and labels must be included
• Original receipt or proof of purchase must accompany the return

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened Ampullen (due to sterile, single-use nature)
• Geschenkkarten (Gift Cards)
• Opened GIFT SETS with broken packaging seals
• Any opened or used FRAGRANCE, Make-up, or LIPS products

5.3 Return Process

Follow these steps for returns:

1. Contact customer service at [email protected] within 15 days
2. Receive Return Authorization Number and instructions
3. Securely package items with original packaging and receipt
4. Ship to provided address using trackable service
5. Allow 3-5 business days for processing after we receive your return

5.4 Refund Information

Refunds are processed to the original payment method:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days

Shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

6.1 Ownership

All content on cosmeticsofficial.com, including:

• Logos, trademarks, and brand names
• Product descriptions and formulations
• Website design and layout
• Photography and graphics

are the exclusive property of Eterna Beauty and protected by intellectual property laws.

6.2 Permitted Use

You may:

• Browse and shop on our website for personal use
• Share product information via social media with proper attribution
• Use product images for personal reference

6.3 Prohibited Activities

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our intellectual property for commercial purposes
• Reverse engineer our products or formulations
• Create derivative works based on our content

7. Liability and Disclaimers

7.1 Product Liability

While we maintain the highest quality standards:

• We are not liable for individual allergic reactions or sensitivities
• Results may vary based on individual skin types and conditions
• We recommend consulting healthcare professionals for specific concerns

7.2 Website Availability

We strive to maintain continuous website availability but are not liable for:

• Temporary unavailability due to maintenance or technical issues
• Errors in product descriptions or pricing (we reserve the right to correct these)
• Third-party service interruptions affecting website functionality

7.3 Limitation of Liability

Eterna Beauty’s total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy is available on our website and governs the collection, use, and protection of your data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina, United States. Any disputes shall be resolved in the courts of Raleigh, North Carolina.